Return & Refund

Return

- We accept returns within 30 days of delivery.

- The refund will be based on the merchandise value on the original purchase invoice. Generally, customers should be responsible for the cost of any returning items.

 

How to process a return?

- Please send us an email with your order number and the products that you want to return to our customer service: customer@avakarlsson.com and our customer service will assist you within 2 days.

- Place the item(s) in the original packing and seal the parcel securely.

- Ship the return package to our return center.

- Once we receive your package, we will promptly process an exchange or issue a refund to your account in accordance with our return conditions.

 

Product Condition

- All exchanges and returns must occur within 30 days from the day the order was shipped.

- Return items must be in their unused condition with the original packing. We do not accept a returned item that’s worn, damaged, washed, or altered in any way.

- We do not accept returned items that were sent back by you directly without contacting us first.

- We do not accept packages returned using Cash on Delivery (C.O.D.) service. Return shipping charges are non-refundable.

- We do not accept returned items that are on sale. ALL SALES ARE FINAL. FINAL SALE: All clearance or discounted items are FINAL SALE and are not eligible for return or exchange.

 

Return address

Please send an email to our customer service: customer@avakarlsson.com, our customer service representative will respond to you within 24 hours.

 

 

 

Refund

- Time: We gladly accept returns within 30 days of receipt for items in new condition.

- Method of Refund: Refunds will be issued to your original payment method. For example, if you used a credit card to purchase the order, we would refund that credit card.

- Product Condition: Returned items must be in new condition and with their original package.

- Contact Info: Email: customer@avakarlsson.com

- Charges: As a start-up business, we do require the customer to cover the returning postage.

ATTN: For any return, please contact our customer service before you send out the return package. We do not accept returned items that were sent back by you directly without contacting us first.